Introduction

ZimCare Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of all individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission requirements.

Information We Collect

We may collect the following personal information:

Full name and contact details (phone number, email address)
NDIS plan details and participant information
Health and disability-related information required to deliver support services
Communication records (emails, form submissions, phone calls)
Website usage data (IP address, browser type, pages visited) via cookies and analytics tools

How We Use Your Information

We use your personal information to:

Provide and manage NDIS disability support services
Respond to enquiries submitted via our website contact form
Communicate updates about your care plan or our services
Comply with legal and regulatory obligations under the NDIS framework
Improve our website and service delivery
Send relevant service information (you may opt out at any time)

Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with:

NDIS-registered third-party service providers involved in your care (with your consent)
Government bodies including the NDIS Commission where required by law
Our website hosting and technology providers under strict confidentiality agreements

Data Security

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Our website uses SSL encryption. Access to personal records is restricted to authorised personnel only.

Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is anonymised and does not personally identify you. You may disable cookies in your browser settings at any time.

Access & Correction

You have the right to request access to or correction of your personal information held by ZimCare. To make a request, contact us at info@zimcare.com.au.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us directly. If your concern is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

ZimCare Pty Ltd 📧 info@zimcare.com.au 📞 0450 232 056 🌐 zimcare.com.au 📍 Southeast Brisbane, Queensland, Australia.